Default Aversion Assistance 
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Default Aversion Assistance
  • USA Funds Debt Manager
    “USA Funds Debt Manager® is a vital and indispensable part of daily default and delinquency control at Harrison College. The ease with which reports, delinquency letters and other communication strategies are requested and produced make it very user-friendly.”
    Steve Weeden, Default Manager, Harrison College
  • USA Funds Loan Counselor
    “For the first time, after 15 years in financial aid, students are telling me that online entrance counseling is fun — through USA Funds Loan Counselor®.”
    Carolyn Jones, Financial Aid Coordinator, Collin County Community College
  • USA Funds Debt Manager
    "USA Funds Debt Manager® has helped us cut our default rate by nearly 30 percent."
    Debbie Beck, Assistant Financial Aid Director, Yavapai College
  • USA Funds Unlock the Future
    “I’m just thankful that USA Funds makes USA Funds Unlock the Future® available to us. Being in a low-income area and serving low-income students, I find that the college-planning information is helpful to the students in our community.”
    Juanita McKenzie Russell, Director of Financial Aid, Alcorn State University
  • USA Funds Life Skills
    “With USA Funds Life Skills®, USA Funds is a true partner in  our efforts to provide a comprehensive financial literacy program to our students."
    Kim Brown, University Director, Student Financial Services & Registrars, Midwestern University
  • USA Funds Life Skills
    "USA Funds Life Skills® is such a wonderful name for the program because it truly teaches life skills. The information in the program can benefit all of us in our lives. If we can save one student from default, then we’ve done our job.”
    Ruth Pedrie, Financial Aid Officer, Colorado Technical University
  • USA Funds Ask Policy
    “Thanks to USA Funds Ask Policy’s providing the citations we needed, our potential issues with auditors definitely were resolved.”
    So Ae Lee, Coordinator of Financial Aid and International Students, New Brunswick Theological Seminary
  • USA Funds Ask Policy
    “I cannot thank USA Funds enough for its response and timeliness. I had searched and searched for the policy information I needed and was finding bits and pieces — but I didn’t find the complete information until I contacted USA Funds Ask Policy.”
    Dawn Scott, Financial Aid Loan Specialist, Carroll University
  • USA Funds Unlock the Future
    “You need a support system to be successful. So I appreciate that USA Funds Unlock the Future® and ‘16 Summers’ bring family and community benefits to the forefront.”
    Shane Harley, Interim Executive Director, Indianapolis Police Action League
  • USA Funds Unlock the Future
    “I have found that open discussion and dialogue is one of the best ways to get students involved. The new USA Funds Unlock the Future® video can serve as a platform for discussion among the students who see it.”
    Deandra Thompson, Scholar Specialist, Starfish Initiative
  • USA Funds University
    “Many on our team have two years or less of experience in financial aid. USA Funds University has even customized training for us. Thank you, USA Funds!”
    Sheila Green, Student Financial Services Assistant Director, Evangel University
  • USA Funds Ask Policy
    “It’s so nice to know that I have a contact regarding FFELP policies. I feel so much more confident knowing that I have a direct source. Thank you 10 times to USA Funds Ask Policy!”
    Cathryne Gravina, Director of Student Financial Services, Art Institute of Tampa


Default Aversion Assistance

USA Funds®' default aversion assistance helps your borrowers avoid student loan default and provides a wide array of resources and services for resolving loan payment issues, including:

  • Staff of more than 250 full-time default prevention counselors.
  • Spanish-speaking assistance unit.
  • Dedicated toll-free hotline.
  • Focus on advocacy and partnership with borrowers.

Additional default prevention services include:


 


What Does It Do For Me?

  • Helps prevent student loan defaults.
  • Assists your borrowers with resolving loan payment issues.
  • Provides your borrowers with proactive financial advocacy.
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